b9host believes that in the business space, assistants need to be dedicated in order to deliver high quality. Therefore, your b9host assistants are dedicated to your account, and so while 24/7 coverage is available, it’s not our main offering. b9host, by default, is available 8 hours a day, 5 days a week. You choose the 8 hour window, and that window can be anytime, but it must be a “solid” block, i.e. no breaking up the 8 hours. Speak with us if you’d like to enquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7).